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By Platinum Team June 15, 2023

FAQ: What Are Some Examples of Covered and Non-covered Items?

What is covered in a Platinum home warranty? And, what isn’t covered? We’re asked these questions often! 

In a dream world, a home warranty would cover ALL things related to your home. But the reality is — we don’t cover everything. We think it’s important that you know that from the get-go. Though we aim to provide fair coverage, there are items that lie beyond our offerings. Some basics as to what we do and don’t cover are included below. 

What are some examples of covered items? 

Your home warranty covers systems or appliances that break down due to normal wear and tear. These systems and appliances must have been maintained in line with manufacturer recommendations and meet federal, state and local manufacturer specifications and industry codes and standards. Some commonly covered items include:

  • air conditioning and heating issues
  • appliance repairs
  • plumbing stoppages
  • water heater repair and replacement
  • garbage disposal replacement
  • electrical repair and replacement

This is just the tip of the iceberg! For more specifics, see our Coverage Terms and Conditions

What are some examples of non-covered items? 

It is important to understand that a home warranty will NOT cover all possible repairs on your home’s systems and appliances. Common non-covered items include:

  • improper maintenance
  • damage from pets or pests
  • acts of God
  • manufacturer recall
  • obsolete parts
  • cosmetic repairs

While maintenance is not included as part of your warranty contract, we can help arrange assistance for reduced fees. Maintenance includes items such as air conditioning coil cleaning, hot water heater flushing, and pool filters and filtration cleaning.

For more specifics, see our Coverage Terms and Conditions


If you have more coverage questions, give us a call at 602.733.5000. We’re glad to help you understand what to expect!

Ready to order your warranty? Check out your Plan & Pricing options here.