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By Platinum Team December 7, 2015

FAQ: What Are Some Examples of Covered and Non-covered Items?


  What is covered in a Platinum home warranty? And, what isn’t covered? We’re asked these questions often. In a dream world, a home warranty would cover ALL things related to your home. But the reality is — we don’t cover everything. We think it’s important that you know that from the get-go. Though we aim to provide fair coverage, there are items that lie beyond our offerings. Some basics as to what we do and don’t cover are included below. What are some examples of covered items? Your home warranty covers systems or appliances that break down due to normal wear and tear. These systems and appliances must have been maintained in line with manufacturer recommendations and meet federal, state and local manufacturer specifications and industry codes and standards. Some commonly covered items include air conditioning and heating issues, plumbing stoppages, water heater repair and replacement and garbage disposal replacements. For more specifics, see our Coverage Terms and Conditions. What are some examples of non-covered items? It is important to understand that a home warranty will NOT cover all possible repairs on your home’s systems and appliances. Common non-covered items include include preexisting conditions, improper installation, improper maintenance, damage from pets or pests, act of God, manufacturer recall, obsolete parts and cosmetic repairs. Maintenance is not included as part of your warranty contract, but is available for additional fees. Maintenance includes items such as air conditioning coil cleaning, hot water heater flushing, and pool filters and filtration cleaning. For more specifics, see our Coverage Terms and Conditions. If you have more coverage questions, give us a call at 1.800.871.2339. Ready to order your warranty? Head to our order page.  ]]>