Client Testimonials

This is my third home warranty company in 12 years. What a breath of fresh air. A local company that has real people answering the phone, no long hold times, and you are treated like a person not an address. Very easy to work for claims, and it is very evident that you having a great experience is their #1 concern. I will never shop for another company. I am a customer for life.

We have dealt with several home warranty companies over 20 years & Platinum is by far the best. They respond in a timely manner & use very qualified & professional people.

Finally a warranty company that actually cares. Everyone was really helpful with a recent heating issue at my home.

We LOVE Platinum Home Warranty! We have been using Platinum for a few years now and always have a GREAT experience. They offer AMAZING customer service! They always follow up with a phone call after the service to make sure we are satisfied with the everything. They really care about their customers! I highly recommend this company to all of my friends, family and real estate clients.

You guys are totally opposite of what I have experienced in the past. You're top-notch. I would recommend you guys no problem. I love the fact that you're prompt, you answer the phone and you respond. It's huge.

You guys far exceeded my expectations. The service that we got the other day made it well worthwhile that we got the policy. It made it the right decision... The people from your office were all excellent. Everybody that helped on the phone and had anything to do with it were very courteous and went out of their way to make sure we were taken care of... You guys did great. I couldn't have asked for anything more.

The most polite and courteous service that I've ever had with a home warranty company… Just amazing. It was really seamless. Your technicians were just absolutely perfect. I can't say enough good things about it… This is actually the first good experience we've ever had with a home warranty company. We're glad we found you guys.

We have had excellent service from our Platinum Home Warranty. They have repaired our AC, replaced our garbage disposal, repaired our water softener and replaced a toilet tank mechanism. All of our requests for service have been promptly taken care of within 1-2 days and all of the service/repair people have been very knowledgeable, efficient and professional. Could not be happier and we will continue to renew our warranty.

“John was my tech and he was just awesome. He went above and beyond and took the time to get the job done right. After listening to me describe the problem he went right to work and explained everything he was doing as he went. Experience matters and this guy has it. Also, the staff at this company always call right away to set up a repair time and they follow up to make sure the customer is satisfied. My AC went out at 1:00 am last night and by 3:00 this afternoon it was back on. THANK YOU!!”

We had a problem with the display going out on our oven. Platinum HW was able to get a repairman out quickly and everything was fixed perfectly. Their customer service has been outstanding any time I have had to call them. We will be renewing with them!

“Platinum saved me over $400 on recent pool repairs. I’m grateful to have a company I can trust doing the work at my personal home as well as my rental properties.”

“David [technician] was a sweetheart. He explained everything to me and told me what he was doing. I was so impressed. Also, I was ecstatic that I called in the afternoon, and you guys were able to get me in the first thing the next morning. It was so cool that night. I slept better than I have in a long time.”

“We love Platinum. We had a severe leak on the top of our hot water heater. I called in and the technician was sent out the same day. He installed a brand new unit and within a few hours we were back up and running. I can't say enough about Loc. He was amazing, personable and left the area where the water heater is better than he found it. We're so glad to have Platinum Home Warranty as piece of mind.”

“First time having to use our home warranty and working with Platinum Home Warranty was a breeze! Great customer service, prompt call back from garage door repairman, and our garage door was repaired on the same day by a professional repairman! Thanks for the great customer service!”

“I had issues with my dishwasher. Placed a service call, got a call back immediately upon placing the order. The service tech arrived on time and let us know exactly what the problem was. Needed to order a part. Came back in a timely manner to finish the job. GREAT job! I highly recommend their services.”

“I recommend Platinum all the time to my clients and have had GREAT success with their service and plans in general. Would highly recommend!”

“I have a home warranty for my home and for a rental property that we own. This year alone both have already paid for themselves. It's nice to call and talk to a real live person on the phone when we have an issue and the three times I've used the service we've had the problem fixed within 24 hours. I recommend everyone get a home a warranty and going with Platinum Home Warranty has worked out great for our family.”

“Have received very professional service twice in the last several weeks. Both Rocky [plumbing] and Dave [a/c] are very responsive, knowledgeable and professional. Response time was very good too! THANK YOU PLATINUM!”

“Platinum Home Warranty is very easy to work with. They have sent Dave to our home for an annual check up and he is always very helpful. Today Dave came out to fix a problem with our air conditioner and as usual was here in a timely manner very professional and very personable, we are very happy with PHW and very happy with Dave.”

“I love this company! I have owned my home for a year and a half and they have come out to fix different items on 4 occasions. The most recently was today, which is a Sunday, I'm sure they're extremely busy being that it's still summer in AZ. But I called about my AC unit making an awful noise , I was afraid the unit would quit working. I called and spoke with Dave, who has helped me before and is fantastic! He was out in 2 hours! Pretty dang quick! And had the motor replaced and fixed in another hour! He also answers any questions I have, and takes the time to listen. Which as a customer I really appreciate! I renewed my plan this year and plan to keep using them. They have probably saved me thousands of dollars already. Even just in today's visit!”

“He was the most amazing person yet that you've sent out. Knowledgeable. He explained everything. He showed us where some of the things were located in the house outside, which I had no idea, what to look for... He was great. Very neat, cleaned up after himself. We were very impressed with him... Honestly, when I owned my last house, I had a horrible experience with my home warranty company... For years, I didn't have a home warranty company. So far the experience here has been great!”

Outstanding service! Such wonderful service. Just tickled to death... [The technician] was great. I like him a lot. He was very thorough in what he did, very tidy, no doubt about it! [Would you renew?] Without a doubt. I’d be a fool if I didn’t!

Jeff was really really good... I hope I can get him every time. He solved the problem. Everything's working actually better than I had it before. So awesome. I appreciate it.

"So nice how you guys follow up on these calls immediately after you've had service... You have every opportunity to resolve any issues you might have... Everything we’ve had was taken care of immediately. The service has been great. The people that you send out are very professional. I couldn't say enough about how great the people are that you guys send out.
Everybody is always very cheerful and helpful on the phone and very positive... [The technician] was great. He's come to my house before. He remembered the house. He remembered all the little details. In fact, he was like, "you got new landscaping." It's pretty cool to have somebody that pays that kind of attention to customers.