Author: Platinum Team

Question:
Is there anything special I need to do following a storm for pool clean-up?

Answer:
Proper maintenance is critical for your pools, especially to maintain full coverage under a Platinum Home Warranty Superior Plan, and the most important aspect of post-storm clean-up is timing! 

Storms drop dirt, oil, debris, and bacteria into pools — the longer your pool stays dirty, the harder it will be to restore it to good condition. While the process can be tedious, it’s the only way to protect pool equipment and ensure a clean, safe swimming environment. 

Post-Storm DON’Ts

These common mistakes are easy to avoid:

• Drain the pool, especially in wet soil
• Run the pump without attending to the filter and skimmer
• Turn on pool equipment without checking the electrical systems and components  
• Run the pool cleaner before removing large debris
• Use bare hands in the water

Post-Storm DOs

1. Contact Your Pool Professional

Appointments will be booked up immediately after a storm, so it’s wise to call as soon as you can. If it’s not possible to be seen quickly, ask for suggestions on what upkeep you need to do in the meantime.

2. Skim Debris: Clear the Water, Skimmer, and Pump Baskets

This everyday maintenance task will likely need a heavier lift than usual after a storm. The most important tip for this first step is to never use your bare hands due to the risk of bacteria in the water.

3. Check Your Breaker

Breakers can trip during a storm and heavy rain, so it’s important to reset the breaker if necessary and ensure all the equipment operates correctly. 

4. Clean & Backwash Filter

An excess of bacteria, dust, and pollen can threaten your filter even with a smaller storm, so give it a thorough cleaning or backwashing before you turn it back on.

5. Brush & Vacuum

For removing debris from the pool floor, vacuuming directly to waste is ideal to avoid running dirt through the filter, which risks clogging. If that’s not possible, pay careful attention to the filter’s pressure gauge – when the pressure is too high, backwash and clean the filter manually. Complete this step with a thorough scrubbing and brushing of the pool walls to remove the last of the dirt and bacteria.

6. Restoring Water to a Safe Balance

Finally, test your pool water to determine how much chlorine you need to properly shock the water to prevent algal blooms or other bacteria issues. Post-storm shocks often require double or triple the usual amount of chlorine needed. Once the chlorine is leveled out, adjust the alkalinity, pH, and CYA levels to fully balance the water chemicals.

You can also reach out to any of our friendly Customer Service Representatives about what is included when your pool is covered under our Superior home warranty plan.

If you have any questions, please don’t hesitate to reach out to us!

*Built-in pool coverage is included with our Superior Plan.

At Platinum Home Warranty, we want to help you be a happier homeowner — as owning a home is complicated enough when things are working correctly. When your oven stops working or your air conditioner stops keeping you cool, a home warranty is there to make life easier and to take the stress out of those stressful situations.

Even so, are you aware of what is covered when you purchase a warranty for your home?

First, what exactly is a home warranty? A home warranty is a yearly service contract that provides coverage on many of your home appliances and component systems. In the case that one of your appliances or home component systems breaks down due to normal wear and tear, your warranty will cover the repair or replacement of the appliance or system.

Common appliances:

• Refrigerator, oven/range, built-in microwave
• Dishwasher, garbage disposal, trash compactor
• Clothes washer and dryer*
• Garage door system components, garage door openers*

Common systems:

• Electrical
• HVAC (heating and cooling)
• Hot water heater
• Plumbing, septic*, soft water*

The above are all samples of covered appliances and component systems under Platinum Home Warranty’s four plan options. You can also customize a plan for an additional fee; you can even add on individual coverage for a detached accessory dwelling unit.

After your home warranty coverage begins, Platinum requires that you routinely take care of and maintain your appliances and home systems, per manufacturer instructions, which are protected by the plan.

With Platinum Home Warranty in Arizona, be assured you can trust us with your home as we will treat it like it is our own. 

If you have any questions about what is covered in our warranty plans, pricing, or other information you’re not finding, please reach out to us!

*Optional coverage items; included in Standard Plus, Prime & Superior plans.

  Do you know what’s involved when you make a Platinum Home Warranty claim? If you’ve not yet needed to contact us for a covered repair, that’s wonderful — it means you probably practice preventative maintenance, or have been super lucky! In the video below, we break down the claims process so you know exactly what to expect when you do need to enter a service request with Platinum.* https://youtu.be/67i1UywS4ZM Having a home repair issue can be daunting, but you’ve chosen Platinum as your home warranty provider, making it a cinch. Whether you’ve got questions or some good words about your Platinum Experience, we’d love to hear from you as we’ve got you covered!

Contact Us

  *Always refer to your Platinum Home Warranty policy for full details, terms, and conditions. A Service fee applies.

Arizona is a beautiful place to live, though it comes with a list of weather-related issues. Your home systems and appliances take an extra beating due to extreme heat — and conversely, may not be able to handle the transition into winter weather. Don’t worry about receiving a generic fix for a weather-related problem: at Platinum, our in-house technicians are knowledgeable about how the Arizona climate affects your home. Here’s what you can expect when working with local, in-house experts!

Swimming Season

During the summer months, pools are used non-stop in the Valley. If left unchecked, the consistent heat and pool pump usage can cause issues that may prove detrimental on the many intricate parts and could result in costly repairs down the road. If you don’t have time to become a pool expert yourself - you’re in luck: our vetted local experts know the ins and outs of their craft and will ensure that you’re prepared for the swimming season!

HVAC Help

Just like pools and spas – HVAC systems in Arizona are put to work! The valves, coils, and other components that run the system require routine maintenance to stay in tip-top shape. Unfortunately, the extreme weather conditions that we experience cause HVAC units to need frequent upkeep. Keep yourself cool during our triple digits by routinely checking your unit for signs of wear and tear – and scheduling a service appointment if anything is amiss!

Protect Your Pipes

Though built to last, our excessive Valley climate and hard water can often damage plumbing systems and could be prone to corrosion over time with leaks, rust, and other forms of build-up. When this happens, it causes connected systems to malfunction and can also allow for dangerous metals and other chemicals to get into your water supply. Check the pipes and valves on a regular basis and make sure there isn’t any noticeable damage. Even if you do not notice anything externally, there could be corrosion within the system – in this case it’s always best to reach out to a qualified home warranty service technician. 

As part of the Platinum Experience, we pride ourselves on using our Arizona in-house team to deliver top-tier service. If you notice any of the issues listed above, or other climate-related problems – don't hesitate to contact us. We’ll make sure your home is protected and weather-ready so you can get more value and enjoyment out of your investment! Contact us today!

Here’s the Word On the Platinum Experience.

Thank you for letting us know that we’re doing it right!

From being locally owned and operated, to providing trusted technicians and personal follow-up – Platinum has proudly built a reputation servicing the Valley. Our most important feedback continues to come from valued customers like you. Here are some recent comments from homeowners, on service calls to policy renewals:

“Great company! I have used Platinum Home Warranty for three years now and have renewed my warranty every year. They are prompt and do a good job. I have used other home warranty companies before and Platinum is the most honest and dependable one.”  - Jeff E., Phoenix

“I had a problem with the display going out on my oven and Platinum was able to send a repair person out quickly and everything was fixed perfectly! Their customer service has been outstanding any time I’ve called them!” – Debbie H., Scottsdale

“I've dealt with several home warranty companies over 20 years, and Platinum is by far the best. They respond in a timely manner and send out highly qualified and professional people.” - Mary Kate A., Phoenix

“Platinum Home Warranty showed up to fix an AC issue and the service technician was great! They got the problem solved, and there was prompt follow up to make sure that all was well. I highly recommend them!” – Jeff C., Mesa

“The office staff and the repair technician were both polite, efficient, responsive and courteous when we needed our garage door opener replaced.”  – Laurie Y., Phoenix

We are thankful for your business!

Questions, comments, or service requests? Let us know!

 

Above and beyond specific home warranty plans, we want to share with you the less technical characteristics that are important to us — the ones that make the biggest difference in your overall experience when needing to use your home warranty provider. You probably know how home warranties and insurance work — and you know that you may never even need service once you purchase. Yet we want you to be familiar with us as your go-to experts and trusted partner when you do. Here’s what makes us stand out.

Not Your Typical Home Warranty Company

Most other Phoenix, Arizona home warranty companies send all of their claims to outside vendors. They may boast huge networks yet that just means they don’t ultimately know the quality of the company or the repairman that’s going to show up at your door. 

We operate a bit differently than your typical home warranty company — we have our own in-house technicians who service HVAC systems, plumbing, and appliance claim repairs. Our core team of in-house partners is local and vetted. What can you expect from Platinum Home Warranty technicians? Here are the top qualities we insist on:

• Trustworthy — Someone you’re comfortable having in your home
• Expert — You will only be connected with someone who intimately knows the issues you need to have repaired
• Reliable — Gives you a heads up when on the way and shows up on time
• Dedicated — Ready to serve and consistently goes above and beyond to address your concerns
• Friendly — Treats you and your home with kindness and care

With Platinum Home Warranty, the technician who shows up at your door will absolutely be someone we know, and someone you can trust.

Customer Care

Do you like built-in opportunities to give feedback, and a company with a strong customer care and follow-up program? We’re here for you and we:

• Answer the phone because we really want to help
• Supply quick scheduling with the right technician
• Give the utmost confidence that your maintenance concerns will be handled 100% to your satisfaction
• Take pride in our work
• Follow-up with a phone call to make sure you’re completely satisfied

The Platinum Perspective

We guarantee these are the things that set us apart from our competitors — we truly believe these factors make the difference for the best service experience. A great home warranty is the people behind that contract and the resulting quality of repairs and your satisfaction. Let us help you make it easier by putting a smile on your face and making your day, even when that day began badly with something broken!

Contact us to find out more about our expert, trusted team!

As the weather shifts back into double-digit temperatures, it’s important to be prepared for the change. When it gets hotter, your entire home is affected but needless to say – HVAC units experience extra wear-and-tear. The last thing you want is to have a major air conditioning repair right at the peak of the season; that is why preventative maintenance is essential! At Platinum, we’re here to help you get ahead of the game. Here are a few A/C-related items to keep in mind as summer rolls around.

System Components

Having a temperate house is a simple objective, but the machinery that makes this happen is anything but straightforward! AC units are composed of many valves, fans, and ducts that work simultaneously to generate and maintain the ideal conditions in your home. When you schedule a comprehensive check, many areas will receive the necessary TLC! Our team will look at the air filters, electrical connections, coils, compressors, and more - to ensure optimal performance as Arizona gets hotter.

Thermostats

The thermostat function is a crucial part of the overall cooling system! What the gauge says is important: A faulty reading can lead you to run your house at the incorrect temperature. If that’s not bad enough on its own, your electricity bill could go up due to this issue! A functioning thermostat is critical to your HVAC system! Be sure to check the unit's batteries at least once a year.

Double-Check

Since your AC is running almost non-stop when it’s hot out, you want it to work correctly! If it isn’t, you can rack up a hefty bill and put unnecessary strain on the entire system. A worn unit has to work harder, which results in inefficient cooling. With Platinum Home Warranty, we have you covered on all maintenance and system updates! *Cooling checkups must be requested by April 30, 2021; simply schedule through our service form and a technician will make sure everything is in order.

When you need us: we’re here to help! If you’re looking forward to staying cool this summer — reach out in advance to get a leg up on repairs! By addressing this matter now, you not only get more enjoyment out of your home but you save cash in the long run!  

*Applicable service fee applies.

Summers can be fun, especially for those who live for warmer temperatures, pool-side hangouts, and exploring nature. But as winter ends and temperatures start to peak again, our homes are affected almost as much as we are! Properties need maintenance when the hotter months approach — it’s important to prepare your home in advance to avoid the hassle. Here are some things to keep in mind when summer solstice is around the corner. 

Check the Water

During most Arizona summers, pools get a lot of use! Though pools require year-round service, it’s a great idea to take a closer look at any unresolved repairs. Complete another check for excess debris, mold, and particles! Also, make sure that the drains are fully functional and the filtration equipment is running smoothly. These steps not only help preserve the entire system but they also save you from costly issues that could sneak up in upcoming months. 

Hot & Cold

One of the most critical features of your home to examine as summer approaches is your HVAC system! During peak season, most of us run our air conditioning around the clock. Not only does this rack up a hefty bill (yikes!) but it also puts a serious strain on your ventilation and air conditioning system. A worn unit has to work harder, which results in inefficient cooling. With Platinum Home Warranty, we have you covered on all maintenance and system updates. If you’re not familiar with the ins and outs of HVAC servicing, we can help. Pre-season cooling checkups must be requested between March 1, 2021 and April 2021! Simply schedule through our service form and a technician will make sure you are prepared to make the switch from heat to A/C.

Thermostats

We don’t think about it as much as other home repairs and services, but thermostat maintenance is still essential when the seasons change. A faulty reading can lead you to run your house at the incorrect temperature. Similar to HVAC problems when ignored, you end up spending more money on your electricity bill. As temperatures rise, you will need to rely on an accurate reading more than ever. Platinum Home Warranty specializes in these and other system repairs. We offer a comprehensive thermostat check so you can rest assured that any issues will be resolved with ease!

If you’re ready to dive into summer without any stress — contact us to stay on top of weather-related repairs. We work with you to prepare your home for all seasonal changes! By getting ahead of the game, you not only increase the property value, but you get more enjoyment out of your hard-earned investment. When you need us: we’re here to help!

As a homeowner, you know that repairs crop up every once in a while. There are a multitude of service professionals out there, and it can be overwhelming to figure out who is legit — you want to know that the person who is doing the job is credible and vetted.

Servicing HVAC systems, plumbing, and appliances, our Platinum Home Warranty in-house technicians are experts in their craft. There is tremendous value in dealing with a credible provider so you receive the service that you deserve! Here are reasons why you benefit from connecting with our trusted, in-house technicians. 

Ask the Experts

Arizona is a beautiful place to live, though it comes with a list of weather-related issues. Systems and appliances take an extra beating due to extreme heat — and conversely, may not be able to handle the transition into winter weather. Don’t worry about receiving a generic fix for a weather-related problem: at Platinum, our in-house technicians are knowledgeable about how the Arizona climate affects your home. 

Customers First

At Platinum Home Warranty, we pride ourselves on exceptional customer service. It’s even easier to offer this level of care when using in-house technicians. When you contact us with a home repair issue — we make sure the person we send out is kind, courteous, and will answer all of your questions. Those sent out from our core team will deliver fast and effective service. Following your appointment, we verify that our technicians fulfilled your expectations to ensure a better warranty experience. 

Local Reviews

It can be frustrating when looking for a service provider through tons of online reviews. Not only is it time-consuming, but you may also question the validity of random online submissions. We only hire and dispatch credible and trustworthy technicians who are recognized for the quality of their work. Our testimonials are from real people in the community, just like you, who have reviewed our work ethic, assistance, and follow-through. 

Licensed, Bonded, Insured 

One way to provide great Arizona home warranty service is to ensure that service personnel are up-to-date on their licenses and certifications to perform their job. We take this very seriously and guarantee that our core team members are cleared in their field of expertise. At Platinum, we are aware of the necessary credentials and insurance liabilities for the industry. So, when you choose us, you don’t have to stress about legitimacy because everyone we dispatch has been thoroughly vetted!

If you’ve been looking for a solution to a common repair problem, we’re here to help. From local reviews, validated insurance to a customer-centric approach: you can trust our in-house technicians. A better experience is yours in just a few steps! Contact us today to schedule a service appointment and get the ball rolling! 

Is your HVAC system in bad shape? Are you already dreading the summer? If you know your system is too old or will require too much costly repair, we offer the ideal opportunity to have the system replaced with maximum convenience — and at competitive pricing.

HVAC Replacement Advantages:

Efficiency

Platinum Home Warranty is the one-stop solution for your pre-existing HVAC issues. Save time, hassle, and stress shopping for a replacement unit. We can quickly find you the best, efficient solution, and have your new unit installed in a timely manner by one of our in-house HVAC specialists.

Peace of Mind

Taking a gamble on a bad HVAC unit can have serious consequences during Arizona summers. By electing to replace a problem unit, you’ll get peace of mind and won’t have to deal with a potential string of costly repair issues when the summer heat hits.

Financing Flexibility

Platinum’s service team will work directly with you to negotiate the best solution for your HVAC replacement situation. With a variety of financing options and competitive rates, you will have the ability to tailor a payment plan to suit your needs — and be assured you’re going to get a fair price, no matter which HVAC system you choose. 

Let us help you find a cool solution for the summer with our comprehensive HVAC service!