Category: Home Warranty

Appliance care might not be a top-of-mind concern for most people, but it should be; a little effort goes a long way in keeping the appliances in your home running well and making your life easier. In this FAQ series, we explore proper home appliance maintenance care in the laundry room! 

Having a dryer can be a huge time-saver, keeping your clothes soft, warm and dry in less time than air-drying. However, because of the use of heat, your dryer can also be a major fire hazard if used incorrectly or not properly maintained. Below are some of our top tips on making sure that your dryer stays efficient and safe! 

 

• Clean the lint trap: Cleaning out the lint trap after each use, and deep cleaning the trap with a recommended cleaner every three months, can help prevent lint buildup, which is a potential fire hazard.

• Clean the interior of your dryer: You should wipe down the drum of your dryer with a microfiber cloth and warm soapy water at least once a month. This helps remove or prevent stains and residue that can end up on your freshly cleaned clothes!

• Keep load sizes manageable: Overloading your dryer can lead to inefficient run cycles, as well as damaging the interior of your dryer. 

• Keep your dryer level: Check to make sure that the legs of your dryer lie level on a flat surface. Running your dryer while it’s not level can cause the rotating components to wear out faster. 

• Use metal exhaust vents: While plastic or vinyl exhaust vents may be cheaper, they’re also prone to melting and catching fire. Replacing your plastic or vinyl vents with metal can eliminate this fire hazard. 

• Clean around your dryer: It’s recommended that you move your dryer and clean under and around it at least once a year. There can be residue build-up or stray items around your dryer that can become fire hazards if left unattended. 

 

• Unclog dryer vents: Clogged dryer vents and ductwork can cause serious fire hazards along with decreasing your dryer’s efficiency. Unclogging your dryer vent at least once a year can help keep your dryer running safely and efficiently! While you can unclog vents yourself, you can always call in a professional if it makes you feel better! 

Learn more about how to keep your appliances warranty-ready at our blog or contact us!

Links to external sources are for informational purposes only and deemed reliable at the time of posting but not guaranteed.

Appliance care might not be a top-of-mind concern for most people, but it should be! Good news though: a little effort goes a long way. In this FAQ series, we explore proper home appliance maintenance care starting with the kitchen! 

It’s easy to take your dishwasher for granted, but that’s the very last thing you want to do! As an appliance that cleans for you, it may seem counterintuitive that you need to perform preventative maintenance or cleaning, but skipping out on either could cost you. Luckily, keeping your dishwasher in top condition doesn’t require a lot of time or effort — we’ll walk you through it!

Prevent Potential Issues with Careful Use

• Scrape First Food debris can clog your dishwasher, bringing it to a screeching halt. It’s not just solid pieces you need to watch for, either. If your dishes have a lot of grease on them, dump the grease in the garbage or compost to avoid clogging the sink drain.
• Load Efficiently Properly loading the dishwasher makes a difference in its cleaning ability. Don’t overload it by packing it full with dishes, pots, and pans in every corner: load it carefully, putting items in the right places.
• Use the Right Detergent Think dish soap for hand washing will work well in the dishwasher? Think again. Only use detergent intended for dishwashers.
• Air It Out A hot, humid environment without airflow, your dishwasher is a great environment to grow mold and mildew. Prevent that fate by allowing the inside of your dishwasher to dry fully as often as possible.
• Run It At Least Weekly Run your dishwasher at least once a week to ensure the motor seals stay in good working order, even if it’s a smaller load.

Clean It Once a Month…to help prevent germ build-up and maintain its efficiency.

• Clean Filter If your dishwasher has a filter, remove it and clean it off. Food trapped in the filter can impact the dishwasher’s cleaning and draining ability.
• Clean the Door and Seals The rubber seals around the door rim prevent leaks while the dishwasher is running. Be sure to wipe down the seals and the door with a damp cloth to prevent build-up. A drop of gentle dish detergent is all you need.
• Clean the Spray Arm Wipe the spray arm with a damp towel. For deep cleaning, remove it and gently clear visible blockages with a toothpick every six months or as needed. Refer to the manufacturer’s manual for how to safely remove and clean the spray arm. 
• Sanitize White vinegar is a great cleaning agent for your dishwasher. Simply place a dishwasher-safe container with a cup of vinegar in it in the center of the top or bottom rack, then run your dishwasher on a hot water cycle to disinfect the dishwasher and break down any residue.

Find more hip tips here on our blog or Contact Us!

 

Links to external sources are for informational purposes only and deemed reliable at the time of posting but not guaranteed.

Here’s the Word On the Platinum Experience.

Thank you for letting us know that we’re doing it right!

From being locally owned and operated, to providing trusted technicians and personal follow-up – Platinum has proudly built a reputation servicing the Valley. Our most important feedback continues to come from valued customers like you. Here are some recent comments from homeowners, on service calls to policy renewals:

“Great company! I have used Platinum Home Warranty for three years now and have renewed my warranty every year. They are prompt and do a good job. I have used other home warranty companies before and Platinum is the most honest and dependable one.”  – Jeff E., Phoenix

“I had a problem with the display going out on my oven and Platinum was able to send a repair person out quickly and everything was fixed perfectly! Their customer service has been outstanding any time I’ve called them!” – Debbie H., Scottsdale

“I’ve dealt with several home warranty companies over 20 years, and Platinum is by far the best. They respond in a timely manner and send out highly qualified and professional people.” – Mary Kate A., Phoenix

“Platinum Home Warranty showed up to fix an AC issue and the service technician was great! They got the problem solved, and there was prompt follow up to make sure that all was well. I highly recommend them!” – Jeff C., Mesa

“The office staff and the repair technician were both polite, efficient, responsive and courteous when we needed our garage door opener replaced.”  – Laurie Y., Phoenix

We are thankful for your business!

Questions, comments, or service requests? Let us know!

 [Contact Us Today!]

Above and beyond specific home warranty plans, we want to share with you the less technical characteristics that are important to us — the ones that make the biggest difference in your overall experience when needing to use your home warranty provider. You probably know how home warranties and insurance work — and you know that you may never even need service once you purchase. Yet we want you to be familiar with us as your go-to experts and trusted partner when you do. Here’s what makes us stand out.

Not Your Typical Home Warranty Company

Most other Phoenix, Arizona home warranty companies send all of their claims to outside vendors. They may boast huge networks yet that just means they don’t ultimately know the quality of the company or the repairman that’s going to show up at your door. 

We operate a bit differently than your typical home warranty company — we have our own in-house technicians who service HVAC systems, plumbing, and appliance claim repairs. Our core team of in-house partners is local and vetted. What can you expect from Platinum Home Warranty technicians? Here are the top qualities we insist on:

• Trustworthy — Someone you’re comfortable having in your home
• Expert — You will only be connected with someone who intimately knows the issues you need to have repaired
• Reliable — Gives you a heads up when on the way and shows up on time
• Dedicated — Ready to serve and consistently goes above and beyond to address your concerns
• Friendly — Treats you and your home with kindness and care

With Platinum Home Warranty, the technician who shows up at your door will absolutely be someone we know, and someone you can trust.

Customer Care

Do you like built-in opportunities to give feedback, and a company with a strong customer care and follow-up program? We’re here for you and we:

• Answer the phone because we really want to help
• Supply quick scheduling with the right technician
• Give the utmost confidence that your maintenance concerns will be handled 100% to your satisfaction
• Take pride in our work
• Follow-up with a phone call to make sure you’re completely satisfied

The Platinum Perspective

We guarantee these are the things that set us apart from our competitors — we truly believe these factors make the difference for the best service experience. A great home warranty is the people behind that contract and the resulting quality of repairs and your satisfaction. Let us help you make it easier by putting a smile on your face and making your day, even when that day began badly with something broken!

Contact us to find out more about our expert, trusted team!

As the weather shifts back into double-digit temperatures, it’s important to be prepared for the change. When it gets hotter, your entire home is affected but needless to say – HVAC units experience extra wear-and-tear. The last thing you want is to have a major air conditioning repair right at the peak of the season; that is why preventative maintenance is essential! At Platinum, we’re here to help you get ahead of the game. Here are a few A/C-related items to keep in mind as summer rolls around.

System Components

Having a temperate house is a simple objective, but the machinery that makes this happen is anything but straightforward! AC units are composed of many valves, fans, and ducts that work simultaneously to generate and maintain the ideal conditions in your home. When you schedule a comprehensive check, many areas will receive the necessary TLC! Our team will look at the air filters, electrical connections, coils, compressors, and more – to ensure optimal performance as Arizona gets hotter.

Thermostats

The thermostat function is a crucial part of the overall cooling system! What the gauge says is important: A faulty reading can lead you to run your house at the incorrect temperature. If that’s not bad enough on its own, your electricity bill could go up due to this issue! A functioning thermostat is critical to your HVAC system! Be sure to check the unit’s batteries at least once a year.

Double-Check

Since your AC is running almost non-stop when it’s hot out, you want it to work correctly! If it isn’t, you can rack up a hefty bill and put unnecessary strain on the entire system. A worn unit has to work harder, which results in inefficient cooling. With Platinum Home Warranty, we have you covered on all maintenance and system updates! *Cooling checkups must be requested by April 30, 2021; simply schedule through our service form and a technician will make sure everything is in order.

When you need us: we’re here to help! If you’re looking forward to staying cool this summer — reach out in advance to get a leg up on repairs! By addressing this matter now, you not only get more enjoyment out of your home but you save cash in the long run!  

*Applicable service fee applies.

As a homeowner, you know that repairs crop up every once in a while. There are a multitude of service professionals out there, and it can be overwhelming to figure out who is legit — you want to know that the person who is doing the job is credible and vetted.

Servicing HVAC systems, plumbing, and appliances, our Platinum Home Warranty in-house technicians are experts in their craft. There is tremendous value in dealing with a credible provider so you receive the service that you deserve! Here are reasons why you benefit from connecting with our trusted, in-house technicians. 

Ask the Experts

Arizona is a beautiful place to live, though it comes with a list of weather-related issues. Systems and appliances take an extra beating due to extreme heat — and conversely, may not be able to handle the transition into winter weather. Don’t worry about receiving a generic fix for a weather-related problem: at Platinum, our in-house technicians are knowledgeable about how the Arizona climate affects your home. 

Customers First

At Platinum Home Warranty, we pride ourselves on exceptional customer service. It’s even easier to offer this level of care when using in-house technicians. When you contact us with a home repair issue — we make sure the person we send out is kind, courteous, and will answer all of your questions. Those sent out from our core team will deliver fast and effective service. Following your appointment, we verify that our technicians fulfilled your expectations to ensure a better warranty experience. 

Local Reviews

It can be frustrating when looking for a service provider through tons of online reviews. Not only is it time-consuming, but you may also question the validity of random online submissions. We only hire and dispatch credible and trustworthy technicians who are recognized for the quality of their work. Our testimonials are from real people in the community, just like you, who have reviewed our work ethic, assistance, and follow-through. 

Licensed, Bonded, Insured 

One way to provide great Arizona home warranty service is to ensure that service personnel are up-to-date on their licenses and certifications to perform their job. We take this very seriously and guarantee that our core team members are cleared in their field of expertise. At Platinum, we are aware of the necessary credentials and insurance liabilities for the industry. So, when you choose us, you don’t have to stress about legitimacy because everyone we dispatch has been thoroughly vetted!

If you’ve been looking for a solution to a common repair problem, we’re here to help. From local reviews, validated insurance to a customer-centric approach: you can trust our in-house technicians. A better experience is yours in just a few steps! Contact us today to schedule a service appointment and get the ball rolling! 

Is your HVAC system in bad shape? Are you already dreading the summer? If you know your system is too old or will require too much costly repair, we offer the ideal opportunity to have the system replaced with maximum convenience — and at competitive pricing.

HVAC Replacement Advantages:

Efficiency

Platinum Home Warranty is the one-stop solution for your pre-existing HVAC issues. Save time, hassle, and stress shopping for a replacement unit. We can quickly find you the best, efficient solution, and have your new unit installed in a timely manner by one of our in-house HVAC specialists.

Peace of Mind

Taking a gamble on a bad HVAC unit can have serious consequences during Arizona summers. By electing to replace a problem unit, you’ll get peace of mind and won’t have to deal with a potential string of costly repair issues when the summer heat hits.

Financing Flexibility

Platinum’s service team will work directly with you to negotiate the best solution for your HVAC replacement situation. With a variety of financing options and competitive rates, you will have the ability to tailor a payment plan to suit your needs — and be assured you’re going to get a fair price, no matter which HVAC system you choose. 

Let us help you find a cool solution for the summer with our comprehensive HVAC service!

The plumbing system in your home is one of the most commonly overlooked items during a maintenance check. We rely on the system to work no matter what, and seldom stop to think about how much it’s used and the subsequent wear and tear. Postponing routine servicing can result in costly repairs and hassle down the line. 

Active Leaks

One key tenant of an operational plumping system is whether or not it’s airtight. If there are any signs of leakage around the pipes and valves this denotes an issue. Leakage not only causes messes around the general vicinity- it can also contribute to corrosion and rust in the mechanics. You may notice that a leak can cause the system to run inefficiently or to stop working all together. Make sure to contact a professional to service this issue right away to prevent any future problems!

Water Heaters

As we approach cooler months, it’s important to check your heating systems to ensure it’s functioning properly. Part of this is accessing how heat is connected to the plumbing system. If there is any corrosion or other forms of damage – this can cause a problem with the water heater. You may notice your water is not heating as well as it did before, or that it’s not working at all. If you uncover an issue – the best course of action is to contact a licensed professional to get the job done. At Platinum Home Warranty – we will dispatch a technician to service the water heater correctly. 

Drain Maintenance

Another issue that could crop up is clogged drains, which if left unattended, can cause an overflow. This particular problem is usually very obvious and presents an inconvenience and sanitation concerns. If it’s a sink or shower drain – typically, the problem is caused by debris or hair build up and can be fixed with a drain snake or liquid drain cleaner. If you think the blockage is more developed and cannot be fixed with store-bought products, it’s best to contact a plumber. They will have the tools to remove the blockage quickly without damaging anything in the surrounding area. 

Corrosion

Due to frequency of use – many plumbing systems are prone to corrosion over time. This can present as a leak, rust, and other forms of build-up. When this happens, it makes the system malfunction and can also allow for dangerous metals and other chemicals to get into your water supply. Severe corrosion can affect ease of use and even stall the entire system. Check the pipes and valves on a regular basis and make sure there isn’t any noticeable damage. Even if you do not notice anything externally, there could be corrosion within the system – in this case it’s always best to reach out to a service technician. 

 

When you least expect it, you will run into a home repair issue: a faulty appliance, clogged duct systems, or worn-out pool components. Sometimes the problem is much bigger, such as damage from a natural disaster. When considering ways to protect your home, it’s important to know the difference between a home warranty and homeowners insurance — each serves a very different purpose. Here’s how to differentiate the two.

Home Warranty

A service contract for common repair or replacement issues in the home due to normal wear and tear, often available at differing levels of coverage.

• Household appliances 
• HVAC units
• Water heaters
• Garbage disposals
• Electrical
• Plumbing 
• Pool equipment

A home warranty’s range of coverage addresses many common fixes. It’s not just about a replacement — if you’re in a situation where an appliance or system needs maintenance, a warranty is very beneficial to have in place.

Homeowners Insurance

This type of insurance safeguards the homeowner against major damage and personal liability:

• Weather damage
• Natural disasters
• Fire
• Theft
• Loss or damage of personal property 
• Personal injury

If you have taken out a mortgage on your property, chances are your lender will require you to have homeowners insurance — homeowners insurance protects their interest as well as yours. Yearly premiums for homeowners insurance are higher than a home warranty premium as the insuring company is taking on more risk.

For any additional questions or more information about our Platinum Home Warranty plans and pricing, contact us today!

It is no small decision or investment to purchase a home. Whether you’re a seasoned home buyer or you’re venturing forth on your first quest to acquire a property, understanding the benefits to buying a home warranty after purchasing a home is extremely important. Even when you think you understand everything about the house you are purchasing, there are many events that are out of your control. To be protected from unexpected breakdowns, save money on repairs and replacements, and for general peace of mind, a home warranty is invaluable.

Get Protection for Unexpected Breakdowns

Unless you happen to be an appliance whiz, it can be difficult to tell exactly what sort of condition the built-in appliances are in for the home you are purchasing. Depending on the terms of the sale, once the transaction closes and you have the keys in hand, the seller of the home is not necessarily responsible for anything that goes wrong from that point forward. Unless specific problems are known well beforehand, it is difficult to predict when breakdowns and other issues will occur. Purchasing a warranty for your new home is a simple way to protect yourself from the unexpected. If appliances do start breaking down or other issues covered under the warranty start to crop up, you have a policy in place to help you out.

Save Money

When appliances, electronics, and specific areas of your home require repairs or complete replacement, the costs add up quickly. The purchase of a new range or refrigerator alone can cost thousands of dollars. Without a warranty, new homeowners are left to cover these costs themselves or go without the use of a stove, oven, or cold food storage. When you’ve just closed on a home, you’re not likely to have a lot of extra cash floating around for a little while. Home warranties can cost only hundreds of dollars a year and save you thousands when you need repairs or replacements.

Get Peace of Mind

The greatest benefit to a home warranty is simply the knowledge that if something does go wrong, the warranty is there to help you. You’re not left to deal with the problem on your own. Depending on your policy, you might not even have to stress about finding a technician for repairs or a locksmith to get you in the door. The company that holds your warranty can usually help with all of that to make your life easier.

Consider It an Investment

A home warranty is one of those items that you hope you don’t have to use, but it sure is convenient to have when things go to pot. If you’re looking into purchasing a home, check to see if the seller is offering a warranty with it. For continued protection, don’t forget about renewal if your home is currently under warranty.