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Category: Life at Home in Metro Phoenix

Pool time is here. What better time to step up your pool pump maintenance than now?

Your pool pump is the star player in your swimming pool’s plumbing system. It pumps thousands of gallons of water in a week’s time. To keep it at the top of its game, take time to regularly tackle the following:

Clean out the pump and the surrounding area. Sweep out the area around the pump at least once a week, and dust off the pump itself, paying special attention to the vents for the cooling fans.

Clean out the filter. This will help the water flow freely, reducing wear and tear on the motor.

Don’t lubricate the motor. Modern pool pumps are sealed to prevent corrosion. Spraying the pump with lubricant will only damage the rubber seals and catch dirt and debris.

Check for leaks and torn seals once your pump is spick and span. If any of the seals are damaged, replace them immediately before the pump is turned back on.

Check the pressure gauge as part of your weekly maintenance. Your owner’s manual will tell you the suggested pressure level. If the pressure is about 10 psi above the guideline, it’s time to backwash or to clean out the filters, depending on your system. Letting the pressure run too high can damage the pipes and the motor.

Listen for abnormalities. If your pump is louder than normal or making a high-pitched whine, some of the parts likely have become worn or cracked.

If you keep up with your pool pump maintenance, you can greatly extend the lifespan of your pump. A smoothly running pump will use less electricity and keep your swimming pool crystal clear.

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Need help with repairs?
Whether you need service on your pool pump or another home system, we’re here to support you! Reach out to us at 602.733.5000.

Arizona is a beautiful place to live, though it comes with a list of weather-related issues. Your home systems and appliances take an extra beating due to extreme heat — and conversely, may not be able to handle the transition into winter weather. Don’t worry about receiving a generic fix for a weather-related problem: at Platinum, our in-house technicians are knowledgeable about how the Arizona climate affects your home. Here’s what you can expect when working with local, in-house experts!

Swimming Season

During the summer months, pools are used non-stop in the Valley. If left unchecked, the consistent heat and pool pump usage can cause issues that may prove detrimental on the many intricate parts and could result in costly repairs down the road. If you don’t have time to become a pool expert yourself – you’re in luck: our vetted local experts know the ins and outs of their craft and will ensure that you’re prepared for the swimming season!

HVAC Help

Just like pools and spas – HVAC systems in Arizona are put to work! The valves, coils, and other components that run the system require routine maintenance to stay in tip-top shape. Unfortunately, the extreme weather conditions that we experience cause HVAC units to need frequent upkeep. Keep yourself cool during our triple digits by routinely checking your unit for signs of wear and tear – and scheduling a service appointment if anything is amiss!

Protect Your Pipes

Though built to last, our excessive Valley climate and hard water can often damage plumbing systems and could be prone to corrosion over time with leaks, rust, and other forms of build-up. When this happens, it causes connected systems to malfunction and can also allow for dangerous metals and other chemicals to get into your water supply. Check the pipes and valves on a regular basis and make sure there isn’t any noticeable damage. Even if you do not notice anything externally, there could be corrosion within the system – in this case it’s always best to reach out to a qualified home warranty service technician. 

As part of the Platinum Experience, we pride ourselves on using our Arizona in-house team to deliver top-tier service. If you notice any of the issues listed above, or other climate-related problems – don’t hesitate to contact us. We’ll make sure your home is protected and weather-ready so you can get more value and enjoyment out of your investment! Contact us today!

Here’s the Word On the Platinum Experience.

Thank you for letting us know that we’re doing it right!

From being locally owned and operated, to providing trusted technicians and personal follow-up – Platinum has proudly built a reputation servicing the Valley. Our most important feedback continues to come from valued customers like you. Here are some recent comments from homeowners, on service calls to policy renewals:

“Great company! I have used Platinum Home Warranty for three years now and have renewed my warranty every year. They are prompt and do a good job. I have used other home warranty companies before and Platinum is the most honest and dependable one.”  – Jeff E., Phoenix

“I had a problem with the display going out on my oven and Platinum was able to send a repair person out quickly and everything was fixed perfectly! Their customer service has been outstanding any time I’ve called them!” – Debbie H., Scottsdale

“I’ve dealt with several home warranty companies over 20 years, and Platinum is by far the best. They respond in a timely manner and send out highly qualified and professional people.” – Mary Kate A., Phoenix

“Platinum Home Warranty showed up to fix an AC issue and the service technician was great! They got the problem solved, and there was prompt follow up to make sure that all was well. I highly recommend them!” – Jeff C., Mesa

“The office staff and the repair technician were both polite, efficient, responsive and courteous when we needed our garage door opener replaced.”  – Laurie Y., Phoenix

We are thankful for your business!

Questions, comments, or service requests? Let us know!

 [Contact Us Today!]

Above and beyond specific home warranty plans, we want to share with you the less technical characteristics that are important to us — the ones that make the biggest difference in your overall experience when needing to use your home warranty provider. You probably know how home warranties and insurance work — and you know that you may never even need service once you purchase. Yet we want you to be familiar with us as your go-to experts and trusted partner when you do. Here’s what makes us stand out.

Not Your Typical Home Warranty Company

Most other Phoenix, Arizona home warranty companies send all of their claims to outside vendors. They may boast huge networks yet that just means they don’t ultimately know the quality of the company or the repairman that’s going to show up at your door. 

We operate a bit differently than your typical home warranty company — we have our own in-house technicians who service HVAC systems, plumbing, and appliance claim repairs. Our core team of in-house partners is local and vetted. What can you expect from Platinum Home Warranty technicians? Here are the top qualities we insist on:

  • Trustworthy — Someone you’re comfortable having in your home
  • Expert You will only be connected with someone who intimately knows the issues you need to have repaired
  • Reliable — Gives you a heads up when on the way and shows up on time
  • Dedicated Ready to serve and consistently goes above and beyond to address your concerns
  • Friendly — Treats you and your home with kindness and care

With Platinum Home Warranty, the technician who shows up at your door will absolutely be someone we know, and someone you can trust.

Customer Care

Do you like built-in opportunities to give feedback, and a company with a strong customer care and follow-up program? We’re here for you and we:

  • Answer the phone because we really want to help
  • Supply quick scheduling with the right technician
  • Give the utmost confidence that your maintenance concerns will be handled 100% to your satisfaction
  • Take pride in our work
  • Follow-up with a phone call to make sure you’re completely satisfied

The Platinum Perspective

We guarantee these are the things that set us apart from our competitors — we truly believe these factors make the difference for the best service experience. A great home warranty is the people behind that contract and the resulting quality of repairs and your satisfaction. Let us help you make it easier by putting a smile on your face and making your day, even when that day began badly with something broken!

Contact us to find out more about our expert, trusted team!

As the weather shifts back into double-digit temperatures, it’s important to be prepared for the change. When it gets hotter, your entire home is affected but needless to say – HVAC units experience extra wear-and-tear. The last thing you want is to have a major air conditioning repair right at the peak of the season; that is why preventative maintenance is essential! At Platinum, we’re here to help you get ahead of the game. Here are a few A/C-related items to keep in mind as summer rolls around.

System Components

Having a temperate house is a simple objective, but the machinery that makes this happen is anything but straightforward! AC units are composed of many valves, fans, and ducts that work simultaneously to generate and maintain the ideal conditions in your home. When you schedule a comprehensive check, many areas will receive the necessary TLC! Our team will look at the air filters, electrical connections, coils, compressors, and more – to ensure optimal performance as Arizona gets hotter.

Thermostats

The thermostat function is a crucial part of the overall cooling system! What the gauge says is important: A faulty reading can lead you to run your house at the incorrect temperature. If that’s not bad enough on its own, your electricity bill could go up due to this issue! A functioning thermostat is critical to your HVAC system! Be sure to check the unit’s batteries at least once a year.

Double-Check

Since your AC is running almost non-stop when it’s hot out, you want it to work correctly! If it isn’t, you can rack up a hefty bill and put unnecessary strain on the entire system. A worn unit has to work harder, which results in inefficient cooling. With Platinum Home Warranty, we have you covered on all maintenance and system updates! *Cooling checkups must be requested by April 30, 2021; simply schedule through our service form and a technician will make sure everything is in order.

When you need us: we’re here to help! If you’re looking forward to staying cool this summer — reach out in advance to get a leg up on repairs! By addressing this matter now, you not only get more enjoyment out of your home but you save cash in the long run!  

*Applicable service fee applies.

As a homeowner, you know that repairs crop up every once in a while. There are a multitude of service professionals out there, and it can be overwhelming to figure out who is legit — you want to know that the person who is doing the job is credible and vetted.

Servicing HVAC systems, plumbing, and appliances, our Platinum Home Warranty in-house technicians are experts in their craft. There is tremendous value in dealing with a credible provider so you receive the service that you deserve! Here are reasons why you benefit from connecting with our trusted, in-house technicians. 

Ask the Experts

Arizona is a beautiful place to live, though it comes with a list of weather-related issues. Systems and appliances take an extra beating due to extreme heat — and conversely, may not be able to handle the transition into winter weather. Don’t worry about receiving a generic fix for a weather-related problem: at Platinum, our in-house technicians are knowledgeable about how the Arizona climate affects your home. 

Customers First

At Platinum Home Warranty, we pride ourselves on exceptional customer service. It’s even easier to offer this level of care when using in-house technicians. When you contact us with a home repair issue — we make sure the person we send out is kind, courteous, and will answer all of your questions. Those sent out from our core team will deliver fast and effective service. Following your appointment, we verify that our technicians fulfilled your expectations to ensure a better warranty experience. 

Local Reviews

It can be frustrating when looking for a service provider through tons of online reviews. Not only is it time-consuming, but you may also question the validity of random online submissions. We only hire and dispatch credible and trustworthy technicians who are recognized for the quality of their work. Our testimonials are from real people in the community, just like you, who have reviewed our work ethic, assistance, and follow-through. 

Licensed, Bonded, Insured 

One way to provide great Arizona home warranty service is to ensure that service personnel are up-to-date on their licenses and certifications to perform their job. We take this very seriously and guarantee that our core team members are cleared in their field of expertise. At Platinum, we are aware of the necessary credentials and insurance liabilities for the industry. So, when you choose us, you don’t have to stress about legitimacy because everyone we dispatch has been thoroughly vetted!

If you’ve been looking for a solution to a common repair problem, we’re here to help. From local reviews, validated insurance to a customer-centric approach: you can trust our in-house technicians. A better experience is yours in just a few steps! Contact us today to schedule a service appointment and get the ball rolling! 

The plumbing system in your home is one of the most commonly overlooked items during a maintenance check. We rely on the system to work no matter what, and seldom stop to think about how much it’s used and the subsequent wear and tear. Postponing routine servicing can result in costly repairs and hassle down the line. 

Active Leaks

One key tenant of an operational plumping system is whether or not it’s airtight. If there are any signs of leakage around the pipes and valves this denotes an issue. Leakage not only causes messes around the general vicinity- it can also contribute to corrosion and rust in the mechanics. You may notice that a leak can cause the system to run inefficiently or to stop working all together. Make sure to contact a professional to service this issue right away to prevent any future problems!

Water Heaters

As we approach cooler months, it’s important to check your heating systems to ensure it’s functioning properly. Part of this is accessing how heat is connected to the plumbing system. If there is any corrosion or other forms of damage – this can cause a problem with the water heater. You may notice your water is not heating as well as it did before, or that it’s not working at all. If you uncover an issue – the best course of action is to contact a licensed professional to get the job done. At Platinum Home Warranty – we will dispatch a technician to service the water heater correctly. 

Drain Maintenance

Another issue that could crop up is clogged drains, which if left unattended, can cause an overflow. This particular problem is usually very obvious and presents an inconvenience and sanitation concerns. If it’s a sink or shower drain – typically, the problem is caused by debris or hair build up and can be fixed with a drain snake or liquid drain cleaner. If you think the blockage is more developed and cannot be fixed with store-bought products, it’s best to contact a plumber. They will have the tools to remove the blockage quickly without damaging anything in the surrounding area. 

Corrosion

Due to frequency of use – many plumbing systems are prone to corrosion over time. This can present as a leak, rust, and other forms of build-up. When this happens, it makes the system malfunction and can also allow for dangerous metals and other chemicals to get into your water supply. Severe corrosion can affect ease of use and even stall the entire system. Check the pipes and valves on a regular basis and make sure there isn’t any noticeable damage. Even if you do not notice anything externally, there could be corrosion within the system – in this case it’s always best to reach out to a service technician. 

 

Nowadays, it seems like the pace of the world is faster than ever and there is never enough time. With personal projects, work, family and time for yourself – sometimes taking care of your home is put on the backburner. Small maintenance chores are an important aspect of ambience and comfort. When these tasks go unattended- it’s pretty easy for things to pile up, resulting in an untidy and cluttered home. At Platinum Home Warranty, we believe that a clean and organized property is the first step toward a streamlined life. Here are some tips on how to make sure your living space is well-kept.

Clean up at night

Tasks can feel daunting when they are left to worsen over time – and the pile of clutter becomes insurmountable. Luckily, a small amount of effort per night can have a drastic effect on your to-do list. Rather than dedicating a free Saturday afternoon to organizing your home – address it in small pieces instead. Set a timer for 10 minutes and do as much as you can in that window of time. Organize one specific part of the house, for example – the kitchen or living room only. If you’d like to branch out from a particular area, try to go through several rooms and do as much as you can before time is up. Now, you can retire for the night knowing that you got something done!

Repair or Discard

Believe it or not, machinery that is in disrepair can add to general disarray. Faulty heating and cooling systems, damaged windows and glass, or unsanitary pools, are issues that decrease the aesthetic value of your home. We pride ourselves on offering a quick and easy solution to a variety of repairs. By requesting a service through our concierge system you will be matched with an expert who is the best for the job. If the item in question is nearly impossible to salvage or hazardous to your health/environment, a best practice is to dispose of it just in case.

Five Items Per Week

After years of shopping, collecting and decorating your home – you might look up and wonder how things got out of control! It’s easy to keep items that are unnecessary or otherwise cumbersome. When attempting to purge, many feel like it’s impossible to let go. Make it easier by trying the five-item rule: each week, discard or donate five items, no matter the size. A pen, a pile of magazines, a worn out pair of shoes – they all count! Over time, you will see your clutter decrease without feeling like you gave away something precious. If you can’t part with five – try three: a little goes a long way! 

Revisit Storage Areas

Organizing and storing your belongings helps to decrease clutter. Although you may have put items into containers, or moved appliances into a more suitable spot – this is a task that always needs to be revisited. More specifically, the garage is notorious for becoming the epitome of chaos; this area experiences high-volume use, and contains many important household items. Prioritize sorting the garage every six months to ensure that everything is in order. If you find issues that surpass general clutter such as a broken door/misalignment, a faulty remote timing system or issues with wiring – we can help. Schedule a service appointment to keep your garage functional, clean and well-lit. 

Utilizing these organizational tips and consulting us for larger projects, guarantees that your home will stay in great shape. We’ve got the solution to a variety of maintenance and repair issues – and all of the resources you need are a call away! Once you streamline your space, it frees up time for enjoyable home improvement projects that will continue to add value and comfort any property].

Steve Higgins, our VP of Field Operations, discusses pool care with CBS 5 just in time for the summer season.

This segment touches on topics like:

  • How Phoenix’s extreme heat summer heat taxes your pool and impacts chemical performance
  • The importance of staying on top of cleaning and debris removal, especially during monsoon season
  • The negative impacts of older pool pumps — uses more electricity, can cause leaks and tax pipes and filters
  • Why investing in a newer pump that runs at a lower speed (typically about $500-800) is a worthwhile investment to consider

If you’re thinking about upgrading your pool pump, be sure to reach out! We’d love to help you explore your options and get the best value for your needs. Contact us here or call 602.733.5000.

This post is part of our At Home In Metro Phoenix series. Each month, we explore local businesses, attractions, events and people that call our wonderful community home.

In a perfect world, we’d make most of our meals from scratch. It’s hard to beat the goodness of home cooking – creating a wholesome meal at home and gathering around the family table. But let’s be real here, we live busy, on-the-go lives, and home cooking isn’t a 24/7 reality. Given that, we’re always on the lookout for casual cafes that are great for a quick bite or to-go pickup. And, we love it when we get to support fellow Phoenix-based companies. Original ChopShop Co. is a great local spot that caters to our longings. With three Valley locations – Scottsdale, Tempe and Chandler – Original ChopShop Co. aims to serve up good food for healthy, happy people. They’re big on using natural, whole, delicious ingredients sourcing local and organic products whenever possible. chopshop The menu is filled with fresh salads, sandwiches, wraps, juices, protein shakes and more. We find the protein bowls especially nice when we’re craving something warm and substantial. They have solid breakfast options too, like an egg hash, breakfast burrito, parfaits and superfruit bowls. The cafe is good for those who like to mix, match, make it their own. If you’re craving a mix of sweet potato and quinoa in that protein bowl or want to swap the sauce, you’re encouraged to order it that way. If you want to transform a salad option into a wrap or vice versa, you can do that too. Whatever the hour of the day, if home cooking isn’t happening and you’re needing a casual bite, Original ChopShop Co. is worth checking out.  

Visit Original ChopShop Co.

Scottsdale: Old Town – 
7158 E. 5th Ave. • 
Scottsdale, AZ 85251 • 
(480) 794-1536

Tempe: University – 
222 E. University Dr.
 • Tempe, AZ 85281 • 
(480) 307-9336

Chandler: Downtown
 – 35 W. Boston St.
 • Chandler, AZ 85225
 • (480) 426-0216